GUEST RELATIONS OFFICER (Japanese)

Dear Our Valued Connections,

Red Orange's Client is a 5 stars hotel is looking for Guest Relations Officer (Japanese) high qualified candidate for the position at the moment.

• Working location: District 1, Ho Chi Minh City
• Working time: Monday - Friday (44 hours/week)
• Report to: Deputy Manager
• Salary: 1260 USD (NET)

MAIN DUTIES: 

• To warmly welcome guest(s) when they arrive and coordinate their check-in.
• To coordinate with relevant departments/personnel to accommodate guests’ inquires/requests during their stay at the Hotel to ensure total guest satisfaction and guest loyalty.
• To respond to any inquiries/requests/problems and follow up with guests to ensure their satisfaction.
• To provide personalized service to all VIP guest during their stay.
• To prepare VIP arrival one day before to ensure that amenities in the room are set up and be ready to welcome guests the following day.
• To welcome and escort VIPs to the reception counter to check in; ensuring that all data and special requests (if any) are fully input into Opera system.
• To assist Front Desk colleagues to speed up check-in, check-out process and to ensure proper coverage and prompt guest service.
• To get the business card or e-mail of guest when checking in for further contact; build rapport during time of guest check in to anticipate their needs and acting on them whenever possible.
• To note the events & functions of the day to guide guest accordingly.
• To credit points for loyalty programs of the Hotel Management.
• To record and report the problems concerning the guest to Duty Managers in Daily 
  Guest Service Logbook.
• To contact guest through email or phone regarding guest lost and found.
• To contact guest for agreement of any late charges after guest check out.
• To inform to all relevant departments in case of having any guests with special needs for taking care necessarily.
• To coordinate closely with relevant departments to solve guest problem and report to Duty Manger of that working shift accordingly.
• To attend Hotel and Departmental meetings and training sessions fully.
• To comply with Hotel’s health, safety and hygiene policy.
• To maintain a high standard of personal hygiene and grooming.
• To perform any other duties which may be assigned by the management from time to time.
  

• At least 1 year of working experience in a similar position in a Hotel.
• Education: Senior/Junior College in Hospitality.
• Fluent in Japanese and English.
• Good working attitude.

- Hotel will support visa and work permit applications for qualified candidates from Japan.
- Bonus: One monthly net salary
- Accommodation, Laundry service, Meals, Health check-up, Annual Leave: 18 days, Public holidays.
- Social Insurance, Health Insurance as regulated by Vietnamese government, Private health insurance.
- Air ticket upon arrival for purpose of commencement of duties + Air ticket upon termination of employment.

Pls help us recommend to your friends whom it may concern about or you’re suitable for this position via: 

Mail: yourjobs@redorange.com.vn

Phone/Zalo: 0855.854.039 (Ms. Jena)

Directly for further information in detail. Thank you and best wishes to you!  

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