VIP CUSTOMER SERVICE SPECIALIST

Dear Our Valued Connections,

Red Orange's Client is a company that specializes in the Logistics industry and is looking VIP Customer Service Specialist high qualified candidate for the position at the moment.

• Working location: HCM
• Working time: 8:30 AM - 6:00 PM, Monday to Friday
• Salary: 15-17mil/month

_____________

MAIN DUTIES:

• Serve as the main point of contact for assigned key accounts.
• Understand clients’ specific service processes and requirements.
• Handle inquiries, complaints, and requests in a timely and professional manner.
• Monitor delivery status, order processing, stock levels, etc.
• Coordinate with internal teams such as warehouse, operations, IT, and finance.
• Detect and prevent operational risks in advance.
• Prepare regular performance reports (e.g., SLA, delivery success rate, complaints).
• Analyze root causes of issues and recommend solutions.
• Ensure all services meet contractual SLA commitments.
• Support continuous improvement of service quality and processes.
• Attend regular service reviews and business meetings with clients.
• Support project launches and new service rollouts.

• At least 1–2 years in customer service or logistics field.
• College degree or above in Logistics, Supply Chain, Business, or related fields.
• Experience with key accounts, e-commerce, or warehousing is preferred.
• Strong communication and problem-solving skills.
• Good teamwork and time management ability.
• Proficient in MS Office (Excel, Word, PP, Outlook, etc.).
• Fluent in Chinese language (HSK5 above) and English is an advantage.

• Salary & Bonus: Competitive income with performance-based and project-based bonuses.
• Benefits: Annual health check-up, Insurance, Training, Team building along with paid leave as per regulations.
• Dynamic, creative working environment, opportunity to access new technology.
  

Pls help us recommend to your friends whom it may concern about or you’re suitable for this position via: 

Call/Zalo: 0966 310 507 (Ms Irene Hương)

Mail to: cityhunter@redorange.com.vn

Directly for further information in detail. Thank you and best wishes to you!  

Welcome to connect & follow us as links:

• Hot Jobs: https://redorange.com.vn/seaching-job
• HR Communities: https://redorange.com.vn/hr-communities
• Career Consulting Service: https://redorange.com.vn/career-consulting-service.html