TRAINING SPECIALIST

Design, develop, and deliver training programs for new hires and existing agents, focusing on product knowledge, customer service skills 

Create and maintain training materials, including manuals, guides, and presentation materials 

Evaluate the effectiveness of training programs and make recommendations for improvement 

Stay up-to-date with SOP of project, best practices when collaborate with operation management team 

Prepare and present the training report according to client or internal project request  

Agent skill and knowledge – oriented  

Review the performance appraisal and organize the discussion of Individual Development Plan.

Associate's degree in Education, Communications, or a related field 

Fluent in English both written and spoken (TOEIC 650 for English and HSK4 for Chinese) or the same level 

At least 1 year in the same position. (specialized in BPO industry) 

Excellent training, facilitation, and presentation skills 

Experience with learning management systems (LMS) and other training technology platforms is plus 

Excellent computer skills with MS Office 

Willing to work overtime if needed