CUSTOMER SERVICE STAFF (CROSS BORDER)

Dear Our Valued Connections,

Red Orange's Client is a company that specializes in the Logistics industry and is looking Customer Service Staff (Cross Border) high qualified candidate for the position at the moment.

• Working location: Lạng Sơn
  
• Working time: 8:30 AM - 6:00 PM, Monday to Saturday
• Salary: 15-20mil/month
  

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MAIN DUTIES:

• Receive and process customer requests related to import/export documentation and customs procedures at land border checkpoints.
• Coordinate with the customs declaration team to verify the completeness and validity of documents, and handle any issues arising during the clearance process.
• Update customers on customs clearance progress and shipment status via phone, email, or internal systems.
• Provide consultation to new and existing clients on service procedures, required documents, HS codes, product policies, and basic regulations related to import/export activities.
• Monitor shipment status at border checkpoints, and proactively respond to delays, special requests from customs authorities, or other incidents.
• Collaborate with relevant departments such as operations, accounting, drivers, warehouse staff, and customs brokers at the border to effectively support customers.
• Work closely with the field operation team and clients to address issues and ensure smooth clearance.
• Check and advise on customs procedures and product-related regulations upon request from clients or the sales team.
• Receive and resolve customer complaints, and coordinate with relevant departments to propose appropriate solutions.
• Submit regular work reports and propose service improvements to enhance customer experience.
• Perform other tasks as assigned by supervisor.

• At least 2 years of experience in logistics, import-export, customer service, or customs-related operations is a strong advantage.
• College or University degree in International Business, Logistics, Import-Export, Foreign Trade, Languages, or related fields.
• Proficiency in Chinese (mandatory or highly preferred), with the ability to communicate professionally with Chinese clients.
• Excellent communication and the ability to respond with accuracy and timeliness.
• Flexible in problem-solving with a strong service mindset and readiness to support customers.
• Strong negotiation, persuasion, and problem-solving abilities.
• Team-oriented with a high sense of responsibility and proactive work attitude.

• Salary & Bonus: Competitive income with performance-based and project-based bonuses.
• Benefits: Annual health check-up, Insurance, Training, Team building along with paid leave as per regulations.
• Dynamic, creative working environment, opportunity to access new technology.
  

Pls help us recommend to your friends whom it may concern about or you’re suitable for this position via: 

Call/Zalo: 0966 310 507 (Ms Irene Hương)

Mail to: cityhunter@redorange.com.vn

Directly for further information in detail. Thank you and best wishes to you!  

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