CUSTOMER SERVICE MANAGER

Dear Our Valued Connections,

ROTalent Headhunt’s Client is a company that specializes in EXPRESS DELIVERY, looking for high qualified candidate for CUSTOMER SERVICE MANAGER position at the moment.

• Title: Customer Service Manager (CSM)
• Working Location: HCMC
• Report to: CSO 
• Manage a team of 10-20 people
• Salary: Negotiable

• Improve customer service experience, create engaged customers and facilitate organic growth
• Focus on taking care of Franchise
• Manage tasks on social networking sites, e-commerce sites and company hotlines.
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

• Experience in the same position in logistics or relevant industries.
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in Chinese
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• BS degree in Business Administration or related field

• Salary: Negotiate
• More details will be discussed during meeting.

Pls help us recommend to your friends whom it may concern about or you’re suitable for this position via:

• Call/Zalo/Viber: 0966.310.507 (Ms Irene Hương)
• Mail to cityhunter@redorange.vn directly for further information in detail.

Thank you and Best wishes to you!

_______________________________

Red Orange One-Stop Shop for HR 

Hotline: (+84) 0888222736  E-mail: support@redorange.vn

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